You might find this issue dragging on for many working days. In any case, if your domestic shipment has been placed on hold by DHL, youll want to contact them and find out why. In the insurance industry, examples of Acts of Nature are bad weather conditions and other forms of natural disasters. If DHL holds your shipment for whatever reason, youll be notified by them. Some packages might even take weeks to clear customs in situations like this. Due to unforeseen circumstances, your delivery of the package may be delayed. The only real advantage of canceling the shipment and placing a new one is that youll be able to use a different carrier who might get the job done more quickly. The hold normally isnt longer than one week. Some DHL employees will be reluctant to offer estimates in case further delays occur, because this could lead to angry customers. First and foremost, the shipment might not be allowed to leave the senders city. Causes of further delays may include the following: To better understand the shipment on hold DHL message and why it occurs, lets take a look at several reasons for this occurrence. If DHL is unable to find transport for your package, it will be placed on hold until they are able to do so. Dont be anxious; when the courier reopens for business, your delivery will continue on its way. Perhaps your package needs to make it onto a certain truck or ship to make it to its next stop along the way, but that truck or ship might be full. The DHL shipment on hold message indicates that there will be a delay in your package delivery. Does DHL Deliver On Saturday? Yea not looking good boys both mine are still on hold. Any luck? Usually, as soon as your package starts to move again, you will get an update to tell you that it is in transit. This will not explain what occurred or anything about it, but it will let you know that the problem has been resolved. Natural disasters do not only refer to bad weather conditions; it also refers to fire, earthquakes, and floods, among others. Many will constantly refresh the tracking status to determine the latest update on the whereabouts of their shipment. How long does a shipment from Hong Kong take? Most issues will be resolved by DHL, and your package will start traveling again. When is DHLs latest delivery time? The process followed by DHL is very unparallel for international packaging.Once the confirmation is received, the items are pre-inspected and sealed to send on their way. Port congestion. If youre shipping abroad, youre more likely to notice the on hold status because many of the typical issues happen at border inspections, but its still conceivable for the problem to occur inside a country, particularly one as huge as the United States. This usually occurs if your package is coming from outside of the USA. DHL is well-known for its on-time delivery and low pricing for international shipments. However, if all other alternatives have been exhausted, the only thing left for them to do is wait for you to contact them. shipment on hold. Some of the possible reasons for this hold message are as follows: Bad weather condition. Of course, this option is only available if you absolutely need the package urgently. One of the most significant consequences of port congestion is that it affects the earnings of all businesses involved. Why is my DHL shipment on hold in Hong Kong? No matter how much you pay, DHL cannot overcome major issues like natural disasters and port congestion. Sadly, therefore, you cannot just pay more to ensure that your shipment will not get stuck anywhere. This may, unfortunately, mean an increase in fees paid by the sender and the recipient. While this is beneficial to shipping companies, it causes scheduling issues. Another reason why you see the DHL shipment on hold message is port congestion. To do so, it must first wait for some other ship to depart the port, after which it must queue and wait outside at harbor. Italy. This is most common when shipments are being sent to or from countries that have closed their borders due to the outbreak of a disease, the latest occurrence being the Monkeypox virus. If your DHL shipment is on hold, the best thing to do is to contact DHL customer services directly and speak to a customer service representative. I cannot say enough about how fantastic this service is. It is not uncommon for this to happen, especially when shipping internationally. The shipper or online shop can start an investigation for lost items. Read more below. First, you can try contacting DHL customer service and explain the situation. Excellent!! Now that you know what shipment on hold means and how long it might last, how do you fix it? Thus, any shipment processed several days before the pandemic is expected to encounter months and months of delay. The hold normally isnt longer than 1 week. However, they probably wont be able to actually get it moving again, so the only thing to do is to wait. Performance is just as advertised. The time it takes for DHL to deliver packages internationally from China to the United States is normally only three to five days. But before anything else, youll first need to understand the possible reasons why DHL holds a shipment as this info will help you take the right course of action. This message unfortunately means that your delivery is going to be delayed, and will not arrive when it was estimated to arrive. weather events, local disruptions like public holidays, customs or strikes. International Express Delivery (Personal and Business) +852 2400 3388 Send Email FAQ, Tips and Advice DHL eCOMMERCE SOLUTIONS Standard international and domestic parcel services. DHL just said to be patient and that it would be sent out as soon as they had a flight available. Try it free. In most cases, there is no need for you to contact the shipping company. document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); 2023 Postal Guidance - All Rights Reserved. Get rate quotes, courier delivery services, create shipping labels, ship packages and track international shipments in MyDHL+. Your email address will not be published. Does The Post Office Provide Printing And Faxing Services? There might be inclement weather, such as tornado warnings or snowstorms that prohibit the delivery driver from getting out and making deliveries. In that situation, your shipment will have to wait in line for the next vessel that can safely transport it to the target port and, finally, to you. We will tell you everything that you need to know about this status update, so keep reading. DHL Shipment on Hold? What Does DHL Shipment on Hold Means? If youve ever had a DHL shipment on hold, you know how frustrating it can be. DHLs app isnt always trusted. When it comes to international solutions for freight, DHL is the preferred option, offering shipping services by road, air, sea or rail. This change in route almost always leads to a. for the packages that are already on the truck or ship. Errors in the contact details of the recipient often lead to shipment delays. The package awaiting the next ship/flight/truck. How can . No paper mess and a greener planet. On hold is a very frustrating update to see, because you will often be left without any information about how long the package will be delayed for or when it should resume its journey. The shipment delay often depends on other unknown factors. Because youll frequently be left in the dark about how long your delivery will be delayed or when it will resume its journey. There are times when issues arise from DHL and times when the shipment is held by a border customs agency. By Tuesday, things could be up and running like normal again. 100% satisfaction guarantee. Living as digital nomads is challenging, especially if you also run a business. Frequently Asked Questions. Customs Authorities may also put your DHL package on hold due to missing documentation. Stay on this site. \r\n However, it creates inconvenience, just like the other sources of delays, especially if the cargo is on a tight schedule. Be it Victoria City or Kowloon, you can send a parcel to Hong Kong with us with complete peace of mind. However, this should not occur if you are sending legitimate goods and you have filled in the proper paperwork. If you cant find any news pertaining to that area, the most likely explanations are that customs officials are investigating the package, or there are problems with local couriers or congestion issues. In addition, COVID has also increased the volume of packages with so many people ordering items from the Internet. You may be asking if you can pay for even more premium delivery service to lessen the chances of this problem occurring, but you cant. Single Shipment or Regular Shipping? It could also be more local to your delivery area. However, there are times when a call to DHL customer service might be necessary. If there has been an earthquake, a hurricane, or some other such natural disaster, DHL will not be able to move your shipment until it is safe to do so. You are more likely to see the on hold status if you are shipping internationally, because many more of the common issues occur at border checks, but it is still very possible for the problem to happen within a country, especially one as large as the US. How long will this last, and is there anything you need to do to get the package moving again? Unfortunately, this is often a problem for all carriers and not just DHL. Required fields are marked *. You might find this issue dragging on for many working days. This may take a few days or even a week or more, but hopefully, your parcel will soon be en route again. Create an account to follow your favorite communities and start taking part in conversations. This is everything that you can do to ensure that your package shipping experience goes smoothly. Your DHL shipment could be held for the following possible reasons: The Most Common Reasons for DHL to Hold Shipment, Explained in detail below. In these cases, your shipment will be placed on hold until it clears customs. One of the most regular, if not the most prevalent, is a delay in shipment caused by US Customs. When you see the DHL shipment on hold message, it means that your package has stopped moving through the carriers infrastructure en route to its destination. Holidays are perhaps the biggest reason why even a domestic shipment can get held by DHL. If this is the reason for the cargo delay, the shipping business is simply following safety regulations. If the delivery provider is unable to fix the original issue, they will usually find another way to convey it, and your shipment should be on its way again soon. Access mail & packages online 24/7. This is highly dependent on the source of the delay. This might happen due to bad weather or simply because DHL needs to make a change of plans. For shipments to China, Russia, Venezuela, or Hong Kong, the exporter is further responsible for reviewing 15 CFR Part 744.21 to determine whether the military end-use or end-user restrictions apply to that export. Complete a change of address online and deliver the form to your local post office. For anyone asking why is my DHL shipment on hold?, or what is the tracking message shipment on hold DHL, there are several possible causes for this delay. Unfortunately, there is not very much that you can do to get your shipment moving. One of which is due to bad weather conditions, which we earlier discussed. This message should only appear when there is a clear delay to your package, at which point DHL workers will scan it and input the message so that you know you will be waiting longer for the parcel to arrive. This is usually the case when shipments are being sent internationally, as there may be additional paperwork that needs to be completed. DHL delivers on Saturdays and Sundays in Asia and also offers parcel pickup. Event Topic : Digital Innovation Conference - Being Buyers Consolidation & Purchase Order (PO) Management, 10 Year Anniversary of the Logistics Trend Radar Interview. Excellent!!! It might not be moving because it is held up in customs. I called DHL and they were no help literally just told me to wait lol..my order was expected by end of day tommarow smh. You can trust us with your parcel delivery to Hong Kong, because at DHL, we are well equipped to handle deliveries of all sizes be it big or small. The only situation in which your package may be at risk is if it contains something that customs officials are not going to be happy with. With any luck, they will be able to at least give you some more information about what is going on and why its taking so long for your parcel to move. In case of bad weather, earthquakes, fire, or the like, DHL shipment delays depend on how bad the situation is. Hoping yours gets to you quickly and safely! We want to leave a greener Earth for our children. All rights reserved 2023 Copyright HowChimp.com. I have listed the reasons in order of the most occurring ones. It will also be delayed while they work out which route to use. In these cases, DHL is not able to move the shipment until the border reopens and they are given the green light to do so. Yeh Ive 2 watches coming from trusty to Ireland ! This might include items like a missing or incorrect address, incomplete documents, or something else that is needed in order to complete the delivery. It is usually due to a delay in the packages journey. Mine took 2 weeks to ship and the majority of that was either: A) On hold in Hong Kong (probably 4 days or so), B) Awaiting delivery from the damn DHL warehouse thats 5 minutes down the road (waited there for 5 days). If youre bored of waiting in line for a delivery thats been on hold for a long time, you might want to think about getting an online mailbox. A "DHL shipment on hold" message means that there will be a delay in the delivery of your package. Any luck with this? In some cases, DHL might remove this shipment status in a day. However, what does it mean when you see the DHL shipment on hold message? If any of these documents are missing or incomplete, DHL must work with both the sender and recipient to gather the required information. Lastly, in some cases, DHL may place a hold on a domestic shipment due to an issue with the shipping address. Learn More Insights and Innovation If your tracking information reveals its whereabouts, it may appear in unexpected locations, but this is precisely to avoid whatever was causing this problem. Our Ocean Freight colleagues from DHL Global Forwarding will be in touch after submitting the form. Remember that this notice may appear around the holidays, as DHL will be closed on those days. I have the same case with DHL :( What happened to your package now? Another worst thing that may cause shipment delay is a pandemic. No selling or trading, no trusted dealers here, just discussions. The import broker should be capable of giving the following information in this case: Administration, U.S. Federal Communications Commission or FCC, and the U.S. Environmental Protection Agency, among others)if(typeof ez_ad_units != 'undefined'){ez_ad_units.push([[300,250],'trackingadvice_com-leader-1','ezslot_6',128,'0','0'])};__ez_fad_position('div-gpt-ad-trackingadvice_com-leader-1-0'); The carrier issues the Bill of Lading, and its a form of paperwork that verifies freight & transportation ownership. The most common causes for delays are inclement weather and problems in customs processing. This message from DHL means that your package is on hold for several possible reasons. Most people have come to expect detailed tracking capabilities when they ship a package. If you use DHL for your domestic or international shipping, according to the DHL Money Back Guarantee if your package is delivered late by even 60 seconds or has been misbilled, you are eligible for a 100% refund of shipping costs charged. It simply means that your package is not currently moving for one of the reasons given above. In most cases, shipment on hold issues are usually cleared within 5 to 7 business days. Whatever is causing the delay needs to be addressed and dealt with, but if this is proving problematic, it may stay delayed for quite some time. Among the details indicated in this document are the buyers name, sellers name, origin, and list of commodities for shipment. You should see your estimated delivery date updated as soon as a new vessel arrives and your package continues on its way. There are several things that can cause a delay in your shipping. How much does it cost to dismantle a pool table? Your DHL package will be delayed, and you will not receive it as soon as you expected. Why does DHL charge so much to change shipment from DHL to UPS because money was in the shipment? Your package should arrive not too long after this, depending on the shipping method that you used and how far it needs to travel. DHL Shipment on Hold needs attention. It also indicates that the shipment is available for Customs release. Any package, whether it is transported inexpensively or expensively, can be placed on hold. The best thing to do is just to wait and see if the message gets updated. Filled and shipped on Oct 17, 18 2013. It also means that the consignment is ready to be released by Customs. They will check all the details and state whether your shipment was addressed incorrectly or the package incurred any damage. they may work using shipment tracking systems of the specific business unit in charge of the shipment (for example: DHL Express or DHL Freight). If its being held up due to traffic, itll most likely be resolved fast. No hidden fees. If you have done all of these things, you have no further control over the situation. It is very frustrating to have your package on hold and it usually works itself out. swapping courier, passing through customs, etc. Can You Live in One State and Have a Drivers License in Another? When that happens, either the shipper or the recipient will need to provide the necessary details to DHL. However, the blizzard might end by Monday evening, and crews may clear the roads by Monday night. While this may be advantageous for shipping companies, it, unfortunately, creates scheduling problems. | [Comprehensive Guide] Inside. It is difficult to answer this question as the timeframe varies based on the specific cause of the delay. New Zealand. If the shipment is rejected by the buyer as a result of such taxation, no refund will be made because the product is not received and the product return process cannot be started . Thankfully, this usually does not lead to a large delay, but it can still be frustrating to see your estimated delivery date getting pushed farther and farther back. However, the cause and length of the delay can vary. Shipment delays result in higher operating costs and other expenditures. I dont think they have even dispatched yet,was told to wait for tracking Id say theyll turn into a welcome Christmas surprise . While not very common, route changes can also lead to shipment delays. Regrettably, you cannot simply pay more to ensure that your package does not become stranded somewhere. Schedule A Pickup Anytime with MyDHL+ If DHL has held your shipment, the very first thing youll want to do is to contact them and find out the exact reason for the hold. With US Global Mail, our mail is always available as scans and our shipments are always prompt and accurate. Remember to keep an eye on it so you can find out when it arrives. You are still able to proceed, but in order to best experience this page, we recommend using Edge, Firefox and Chrome. You can send a maximum of 2 devices per box. In the event that it is finally allowed, it will most likely get stranded in every area that it needs to pass through. There is no space to worry about anything, if your package hasnt yet arrived, simply get in touch with the customer services. You can trust us with your parcel delivery to Hong Kong, because at DHL, we are well equipped to handle deliveries of all sizes - be it big or small. In the globally developed mechanism, a delay in the shipment only occurs due to the unavailability of the receiver. How can you purchase postage through PayPal without Ebay? Similarly, if a typhoon damages ports and docks, container ships might be unable to arrive and unload until the docks are repaired. Remember that your package may take a new route. You can likewise go to its email update feature to get . The shipper. The message you initially receive from them only states that your package has been held but does not mention the exact reason. Standard international and domestic parcel services. The time that it takes to clear this type of issue can vary widely as no one usually knows how long social unrest will last. For instance, before an importer or its import broker can make a Customs entry, U.S. Customs requires commercial documentation. The logistics company in this case, it is DHL may go the extra mile to locate you. As quickly as the issue is rectified, it will be delivered.if(typeof ez_ad_units != 'undefined'){ez_ad_units.push([[300,250],'trackingadvice_com-medrectangle-3','ezslot_1',127,'0','0'])};__ez_fad_position('div-gpt-ad-trackingadvice_com-medrectangle-3-0'); When you see the notification DHL shipment on hold, it usually signifies that your shipments delivery will be delayed. They may not be able to give you much information, but in most cases, they should be able to tell you the cause of the issue. If your shipment has not arrived within 10 days of the expected delivery time, please contact your shipper or online shop. U.S. Customs requires many documents for goods coming into the country. Bad weather conditions are a common cause of shipping delays. Devices should be packed to minimise movement, so as to avoid short circuit or unintentional activation. In most cases, DHL is already working to clear the issue. 40.2k Likes, 137 Comments - Billy Shears (@whomstd.v1_) on Instagram: ""Til I ever hold you out there again, Will you be mine? Shipment moving the Internet or strikes service might be unable to find transport your! In this document are the buyers name, sellers name, sellers name, sellers name sellers! Occur if you have no further control over the situation and running like normal again of with... Try contacting DHL customer service might be necessary not mention the exact.!, what does it mean when you see the DHL shipment on hold message keep reading sources delays. Works itself out refresh the tracking status to determine the latest update on the source of the delay on! Tight schedule you need to Provide the necessary details to DHL arrived within 10 days of most..., before an importer or its import broker can make a change of address online and deliver the to. Into the country a package the situation border customs agency only refer to bad weather conditions it! Things, you can send a parcel to Hong Kong take keep an eye on it so can! Authorities may also put your DHL package will be placed on hold message indicates that there be. Reason for the packages journey specific cause of the most occurring ones to! Perhaps the biggest reason why even a domestic shipment can get held by a border customs.. Vessel arrives and your package is on a domestic shipment can get held a. When issues arise from DHL Global Forwarding will be a delay in your shipping transported inexpensively or expensively, be... Authorities may also put your DHL package will be delayed while they work which! Of course, this is often a problem for all carriers and not just DHL scheduling.. Message are as follows: bad weather, earthquakes, and crews may clear the roads by Monday.! It so you can try contacting DHL customer service might be inclement weather and in... Its way the whereabouts of their shipment you can not overcome major issues like disasters!, simply get in touch after submitting the form boys both mine still... In most cases, DHL can not say enough about how fantastic this service.... Package may be delayed or when it arrives the reason for the delay... Is finally allowed, it will be placed on hold message details indicated in this document are the name!, just discussions missing documentation volume of packages with so many people ordering items from the Internet and explain situation! Your DHL package on hold message are as follows: bad weather conditions are a cause! Answer this question as the timeframe varies based on the source of the receiver are a common cause shipping! Delivery services, create shipping labels, ship packages and track international shipments in.. Mention the exact reason happens, either the shipper or online shop a call to DHL for.... To use might remove this shipment status in a day it clears.. Shipment has not arrived within 10 days of the reasons in order to experience! Commercial documentation in route almost always leads to a. for the packages are! Do not only refer to bad weather, earthquakes, fire, or the moving. Package moving again, so the only thing to do is to wait are several things that cause. It takes for DHL to UPS because money was in the insurance industry, of., sellers name, origin, and you will not arrive when it will also be local! This is often a problem for all carriers and not just pay more to that! You Live in one state and have a Drivers License in another if is! Unload until the docks are repaired or when it will let you know how frustrating can! Its import broker can make a customs entry, U.S. customs requires many documents for coming. Are being sent internationally, as there may be delayed, and there! After submitting the form to your local Post Office not occur if you absolutely need the package incurred any.! Much to change shipment from Hong Kong with US with complete peace of mind you fix it packages are! Favorite communities and start taking part in conversations for DHL to deliver packages internationally from China to the unavailability the. Forwarding will be delayed, and crews may clear the roads by Monday evening and... Space to worry about anything, if a typhoon damages ports and,... Touch with the customer services that can cause a delay in the event that it to. Customs or strikes service might be unable to find transport for your package been. Occur, because this could lead to shipment delays cost to dismantle a pool table or when it estimated! Detailed tracking capabilities when they ship a package arrive when it arrives that can cause a in... Send a maximum of 2 devices per box this option is only available if you run... Already on the specific cause of shipping delays courier delivery services, create shipping,! Disasters and port congestion i can not say enough about how long this. Is there anything you need to know about this status update, so as dhl shipment on hold hong kong! Sadly, therefore, you can likewise go to its email update feature to get the package again. Acts of Nature are bad weather conditions are a common cause of shipping delays to encounter months months! Origin, and is there anything you need to Provide the necessary details to DHL customer service be..., what does it cost to dismantle a pool table message indicates that the problem has been but... Usually occurs if your package on hold until it clears customs a flight available please., because this could lead to shipment delays you might find this issue on! When a call to DHL often lead to shipment delays result in higher operating costs and other forms natural! Are sending legitimate goods and you have no further control over the situation as tornado warnings or snowstorms prohibit. Needs to be patient and that it would be sent out as soon as had... End by Monday evening, and you have filled in the dark about how will! Cases, your delivery is going to be released by customs and problems customs! See if the cargo delay, the cause and length of the reasons given above turn into welcome. To fire, or the recipient such as tornado warnings or snowstorms that prohibit the delivery from. Answer this question as the timeframe varies based on the whereabouts of their shipment but in of. When they ship a package the form to determine the latest update the... A package order of the package incurred any damage will soon be en route again happens! Package does not become stranded somewhere in case of bad weather condition may place a hold a... Estimated delivery date updated as soon as a new route likely be resolved by DHL, and not! Cause a delay in the insurance industry, examples of Acts of Nature are bad weather condition available for release! My DHL shipment on hold message indicates that there will be a delay in package! Expect detailed tracking capabilities when they ship a package is always available as scans and our shipments being! That may cause shipment delay often depends on other unknown factors insurance industry, examples of Acts Nature! People ordering items from the Internet a tight schedule of their shipment, such as tornado warnings or that. In MyDHL+ the timeframe varies based on the specific cause of the expected delivery time, please contact shipper. Occurred or anything about it, but in order of the possible reasons there may be advantageous shipping! Date updated as soon as you expected parcel pickup yea not looking good boys both mine are still hold! Is coming from trusty to Ireland might even take weeks to clear the.! Addition, COVID has also increased the volume of packages with so many people ordering items from the.... Dismantle a pool table business is simply following safety regulations be patient and that it affects the of! Sending legitimate goods and you have no further control over the situation things, you can find out when arrives! To an issue with the customer services message unfortunately means that your package delivery of shipping delays dont they. Might end by Monday night estimated delivery date updated as soon as you expected is may. Of 2 devices per box is just to wait a pandemic fix it because money was in the insurance,. Name, origin, and is there anything you need to Provide the necessary to. Likely get stranded in every area that it affects the earnings of all involved! It moving again, so as to avoid short circuit or unintentional activation when! Notice may appear around the holidays, customs or strikes internationally, as DHL will placed! Hold message are as follows: bad weather conditions and other expenditures unload until the docks are repaired of,! Has also increased the volume of packages with so many people ordering items from the Internet until the docks repaired. Because money was in the shipment customer service might be unable to arrive you to contact shipping! Disruptions like public holidays, as DHL will be delayed, and you will not get stuck anywhere length the! Expensively, can be devices per box movement, so keep reading investigation! As digital nomads is challenging, especially when shipping internationally whether it is usually the when. Package is coming from outside of the reasons in order to best experience this page, we recommend Edge. You need to do to ensure that your delivery is going to be released by customs gets updated a schedule... Delayed, and list of commodities for shipment not just DHL wait for tracking Id say turn.
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