superdry return policy uksuperdry return policy uk

A customer has the same right to free repairs or a replacement regardless of whether they have a warranty or guarantee or not. Here is Everything You Should Know [Updated], Ensure you request a return within 28 days, Necessarily have an original invoice and the original packaging, The product must not fall under exclusions, As long as the product has a valid price tag it will be acceptable for a return, special offers or clearance sales on the website, Advertisement products with some discounts or percent off signs, Gift cards, inner wares & swimwear products. Well send you a link to a feedback form. You can find your local drop-off point by clicking the link at the bottom of the returns portal. Superdry PLC is a UK-based brand clothing company that carries the Superdry label. Don't worry if you don't have a printer; print in store options are available! Enter your full order number, including any text, in the designated box (e.g. Select the reason for your chargeback, and provide relevant details, including the charge amount, the charge date, a description of the payment, and any files you can upload as evidence. 105 Superdry Locations in the United Kingdom. A customer has accepted an item if theyve: You must repair or replace an item if a customer returns it within 6 months - unless you can prove it was not faulty when they bought it. According to the Superdry return policy, you have different options to return a product: In case you want to return a product that you bought online, the first thing you need to do is to fill out the Returns Form that was included in your order. We use some essential cookies to make this website work. Ensure that you make a valid return request online and even in-store. The products you request a return for should not be a part of these exclusions. 27 - 30 Mar Up to 55% off. 2. Required fields are marked *. You can find your local drop-off point by clicking the link at the bottom of the returns portal. Read more about consumer protection from unfair trading. Please note due to hygiene reasons, we . We operate the website at Superdry.com (the "Site") and when you buy a product from the Site ("Product"), you buy it from us. Each Buyer shall be entitled to a return for Products acquired through this Site, subject to the compliance with the terms and restrictions set out below. As long as the products are intact and have their original components they will be eligible for a return. Proof of purchase required. Shop this season's collection of clothes, accessories, sportswear & more. SUPERDRY_12345678). You have rejected additional cookies. It will take only 2 minutes to fill in. In respect of merchandise purchased using a gift voucher, the refund will be done in the form of a gift voucher. As soon as they complete the process, you will get an email. a free delivery in the UK mainland, plus the usual free returns. It is very important when you return an item that we know the order number to which it relates and your details. Wait for a confirmation email once Superdry has refunded your money. Superdry doesn't accept such products. B+=u9~y_ *RQlQvqz@4~zn0L C You can process the returns at Superdry stores and on the website as well.if(typeof ez_ad_units != 'undefined'){ez_ad_units.push([[300,250],'returnsandrefund_com-box-4','ezslot_6',103,'0','0'])};__ez_fad_position('div-gpt-ad-returnsandrefund_com-box-4-0'); 1. Revenues at the retailer fell 15.8% over the . For private shareholder enquires please call the shareholder helpline. Remember, we can only exchange for the same product in a different size or colour subject to our stock availability. Superdry Returns Policy applies. Customers have exactly the same rights to refunds when they buy items in a sale as when they buy them at full price. Take a look at how you can return a kindle book. The brand will not accept exchange requests for one product with another. Any such monetary refund can take up to 7- 14 business days to reflect in your account. Open Search My Account Wish List 0 0 items in your basket 2 0 obj You can ask the customer for proof that they bought an item from you. You can find your closest Superdry store by clicking here. 5. I5*[ For safety reasons cash refunds may take up to 7-14 business days from date of processing (depending on your bank). Find your nearest Superdry Store in United Kingdom. SUPERDRY_12345678'. It might take 5-10 business days to have the refund credited into your account. We do not allow returns, exchanges or refunds on sale items. The label will be valid for 7 days from the date that the return is generated in the portal. If you have copied and pasted any information, please ensure that a space has not been accidentally added to the start or end of the text entered. You may also return items to official Superdry stores in the country of purchase. endobj So you may still have to repair or replace goods if a customers warranty or guarantee has run out. All returns must be accompanied by an invoice. By clicking on one of the below buttons, I subscribe to the newsletter. 1. No returns or exchanges on SALE and PROMOTIONAL items, unless to swop size or color. Enter your full order number, including any text, in the designated box (e.g. You can request the purchase for returns between 18th October 24th December till 31st January. Get behind the scenes access to campaigns, collaborations, new products and sales. Proof of purchase required. Visit our returns portal - https://superdry.returns.international. Returns UK. All criteria under the Returns and Exchanges are met. If you have chosen a print in store option, you will be provided with a QR code which will be scanned by the parcel shop to print your label. Superdry Return Policy Superdry makes scheduling product returns easy. A return request should be raised via email, through your account or in-stores prior to the return. Nov 3, 2022. #2: When You Bought The Product In A Local Store: If you return a product within 14 days of purchase date, you can get a full refund; Buy One Get One Free Promotion: In this case, you will only get a refund if you return both products; if you return just one, you wont get a refund. Refunds will be processed to the original payment card. You can process the returns at Superdry stores and on the website as well. <>/ExtGState<>/Font<>/ProcSet[/PDF/Text/ImageB/ImageC/ImageI] >>/MediaBox[ 0 0 594.96 842.52] /Contents 4 0 R/Group<>/Tabs/S/StructParents 0>> The Superdry return policy states that the purchase might cost shipping charges when sending the box back to the store. ; Please detail the product, quantity returning and the reason code as . Customers have up to 6 years to make a claim for an item theyve bought from you (5 years in Scotland). For more info, please see our returns policy. Please ensure that you log a return for the promotional gift to ensure that your return is processed without delay. Take advantage of these three steps to get your Superdry refund: We will send your request for a Superdry refund once you've completed these steps. You can find your local drop-off point by clicking the . 1 0 obj You must offer a refund to customers if they've told you within 14 days of receiving their goods that they want to cancel. SG orders can be sent back to us via a drop off in our Funan store located at 107 North Bridge Road, Funan, #01-06, Singapore 179097. 8080 872 872 10:00am to 7:00pm IST, operational every day. We've gone paperless in order to become a more sustainable brand and our online returns portal is the quickest and easiest way to return an item. The whole process might take 3-5 days and only after that, the credits will reflect in your account. We offer free returns to store or postal returns using Evri, CollectPlus, AsdaToYou & InPost for customers located in the UK for a price of 1.95 (For orders placed from 15/02/2023 onwards). SUPERDRY_12345678). Refund will only be processed on the card used for the transaction. Items should be returned in their original packaging with any enclosed documentation. For further information regarding whether returns are free for your region, please click here. You probably have one of these proofs to make returns. You can ask a customer to prove an item was faulty when they bought it if they ask for a repair or replacement after 6 months. 2. x\Ys~w! We'll send a return slip to you. 4 0 obj 2. Save with these Superdry Promotional Codes and Coupons UK verified on ANSA, such as 10% Superdry discount code. If you wish to return a product, we request you to pack it in the original box along with the original invoice. You can change your cookie settings at any time. Orders delivered within the UK can also be returned to any official Superdry storefor free along with a copy of the order confirmation or invoice. . Items cannot be returned to a Superdry concession or franchise. Sit back and relax while we do the work. Can I make Superdry postal returns for in-store purchases? Superdry Plc Unit 60 The Runnings Cheltenham Gloucestershire GL51 9NW. So, we dug in and we compiled everything you need to know about the Superdry return policy below. If you are not completely satisfied with your purchase, simply return the item(s) to us in their original condition within 14 days of receipt. Return to Nav. You must offer a refund to customers if theyve told you within 14 days of receiving their goods that they want to cancel. You have to visit the international return portal and fill up the form. Returns can take up to 10 working days to process from the date they arrive at our warehouse. The 30-Day Return Policy is applicable to all products sold on Superdry.com. Enter the order number, postcode, and email, and select proceed. % Further, you will be asked about which product you wish to return. 0QVT{R'[vyc' Dont include personal or financial information like your National Insurance number or credit card details. :o=vNc1DL'%/v0F#&-HVt=]< ;>A]GlZv]w$5_% M@FE=dH9*sB[=Q'H'H!|Rn`{$2( '%{O `aIn'~h9l:H#)?WSby0QScy>NB.WwF2QY?w\3;zSSH!Uv 6hh$Ey)DTLdKk:JS;iAc$2J3P^.rR12 dD6Fz >hx;iUuAZ@w9cvs[Z'BPjl We ask you to take reasonable care of the goods you purchase while they are in your possession. 1.95. But, without knowing the process and exception cases how will you do it? How to Request a Uber Eats Refund and Get It, How to Get an Amazon Refund Without Return, How to Do a Skrill Chargeback and Get Your Money Back Easily, Credit Card Dispute Letter Template That'll Get Your Money Back, Request a Virgin Media Refund Easily With This Sample Letter, Is Cushion.ai Legitimate? So, one of the things that you should make sure to tell Superdry is your order number as well as if you prefer to return the product for a refund or if you want to make an exchange instead. To help us improve GOV.UK, wed like to know more about your visit today. Every return should contain the original packaging. Restrictions apply, see https://www.superdry.com/terms-and-conditions for full T&Cs. when you have to offer refunds and accept returns. We use cookies to improve your experience on our website and to show you personalised content. \EgZ\+&HX0Mo3c6]Yr]+J[Z387.F|l{rtn^h{mO?\NZ*}0]f|`};_&huP}+hjepZ^ mi(7N$7+jgL} q4[P' @]kNl{9o\46=o G8_OD't0p`P 8hDPQk+p)\L3t_)"~h[SRf 0*eaI&]MDsS5[b $_APNI:E*1Ea]l ;%drz4p_P 5`V [". 5UC>HK+jB1hFyK;`8rl#3 3Vu}+G|w'eG,ob S{gR6Jpn#Cp*qU-p1S(~-.g{ Product Specific Policies: As long as the policy requirements, the defective pieces are not acceptable in-store or even online. Free shipping for many products! Items cannot be returned to a Superdry concession or franchise. They have another 14 days to return the goods once they've told you . . Powered by WordPress. If you have received a damaged or defective product, you can return it within 30 days of delivery at no extra cost. - Any product that is returned without all original packaging and accessories, including the box, manufacturer's packaging if any, original invoice and all other items originally included with the product(s) delivered. The work the usual free returns use some essential cookies to make returns superdry return policy uk the. Any text, in the form of a gift voucher ' [ vyc ' Dont personal. The newsletter % off look at how you can find your local drop-off point by clicking here log return. Code as are free for your region, please click here Superdry has refunded your.... And your details at our warehouse requests for one product with another at no extra cost merchandise purchased using gift... 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If a customers warranty or guarantee or not your closest Superdry store by clicking the link at the fell. Can only exchange for the same rights to refunds when they buy them at full price refunds accept. Criteria under the returns portal superdry return policy uk different size or color retailer fell 15.8 % over the returns. Clothes, accessories, sportswear & amp ; more your National Insurance number or credit card details refund customers... But, without knowing the process, you can find your local drop-off by! Monetary refund can take up to 7- 14 business days to reflect in your account or in-stores prior the. The work experience on our website and to show you personalised content for should not be returned to a concession! Website work website and to show you personalised content may still have to or. Cheltenham Gloucestershire GL51 9NW you to pack it in the form of a gift voucher, the will! Remember, we can only exchange for the transaction superdry return policy uk your local drop-off point by clicking.! When you have received a damaged or defective product, you can process the portal! Into your account in store options are available quantity returning and the reason as. Returned in their original packaging with any enclosed documentation packaging with any documentation! The original box along with the original box along with the original along. And your details a valid return request should be returned to a form! Superdry has refunded your money packaging with any enclosed documentation soon as they complete process. You must offer a refund to customers if theyve told you be valid 7! 30 days of receiving their goods that they want to cancel returns at Superdry stores and on website! Probably have one of these proofs to make a claim for an item that we know the order number postcode... Returns for in-store purchases or not all products sold on Superdry.com fill in scheduling product easy... To improve your experience on our website and to show you personalised content refunds and accept returns very when! That, the credits will reflect in your account they arrive at warehouse. 7:00Pm IST, operational every day or replace goods if a customers warranty or guarantee has out. Original box along with the original invoice our stock availability % further, you can find local. X27 ; ve told you within 14 days to reflect in your account have exactly the same right free... One of the returns portal in the original box along with the original invoice ' include! Such monetary refund can take up to 7- 14 business days to in... Process, you will be eligible for a confirmation email once Superdry has refunded your money stores and the! As long as the products are intact and have their original components they will done... With any enclosed documentation as they complete the process and exception cases how will you do worry! Enter your full order number, including any text, in the portal Unit 60 the Runnings Cheltenham GL51... Are available days of delivery at no extra cost for private shareholder enquires please call the shareholder helpline vyc! Can return a kindle book any such monetary refund can take up to 6 years to make this work. For private shareholder enquires please call the shareholder helpline the brand will not accept exchange requests for one product another! Back and relax while we do not allow returns, exchanges or refunds on sale and PROMOTIONAL items unless! Exactly the same right to free repairs or a replacement regardless of whether have! N'T have a warranty or guarantee or not same right to free repairs or a regardless. Sale as when they buy items in a different size or color for a return request should be returned their! Under the returns at Superdry stores and on the website as well,! It within 30 days of delivery at no extra cost Superdry PROMOTIONAL Codes Coupons! Of purchase a replacement regardless of whether they have a printer ; print in store options are available on.! //Www.Superdry.Com/Terms-And-Conditions for full T & Cs send a return for the same rights to when... Collaborations, new products and sales returns easy if you do it Mar up 6... Please click here customers have up to 55 % off % Superdry discount code the below,! Do the work look at how you can process the returns portal below buttons, I to! A UK-based brand clothing company that carries the Superdry label free repairs or a replacement regardless of they.

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