"Everyone wants to feel heard and treated with respect and seeks validation. As a potential representative of Navy Federal Credit Union, your interviewer was to know how familiar you are with their customer service model and if you already embrace their approach. "Meeting important targets and goals is a large part of my current role. You are paid within the salary range, based on your experience, location and market position. I keep it like new and always use that time to listen to audiobooks, podcasts, or NPR and catch up on my news. This will show the interviewer that you have put thought and attention into preparing yourself for the interview. I suggest using the STAR (Situation, Task, Action, Result) formula as the framework for your example. I never demonstrate my frustration or impatience with others in the workplace. Take advantage of our military exclusives, offering low rates, special offers and discounts for those who have served. Sign In. to demonstrate that you've done your homework and have basic knowledge of the credit union's offered products and services. Your formal education might be on your resume, but this question is an opportunity to delve into the minor details. Share your systems, approach, and any tips or tricks you employ to ensure absolute accuracy in your work. I take the approach of a student.". If you want to ace your upcoming interview, practice with our topical-based interview question sets. "I have worked hard to gain a leadership position within the banking industry. Education and knowledge are critical keys to protecting one's privacy. They are very member oriented and pride themselves on their integrity. Dates shown above are approximate. The interviewer asks this question to assess your problem-solving skills, leadership potential, and emotional intelligence and to determine if you hold yourself accountable for your actions. ", "Fraudulent checks can be a challenge to detect. The interviewer wants to see how you approach finding answers independently and how self-guided you are in your work. Posting End Date: 2/13/23 Results, order, filter Navy Federal Credit Union Careers Information Security Analyst IV - Vulnerability Assessment Jobs If you were discharged by your previous employer, depending on your circumstances, they might be sympathetic to your situation. Read our Terms of Use for more information. My coursework included general banking classes, fraud prevention training, and exercises in daily transaction balancing. GS-11 SALARY: $76,860 to $99,914. Full-Time. You can make this answer even more impactful by including a specific example of a time you were able to successfully upsell a service during your time at _____. ", "If I cannot seem to calm a customer down due to a policy, I will straight out ask them what I can do, aside from change policy, to make them happy. ", "In banking, it is important to stay on top of your industry. I have a great instinct when it comes to delivering the needs of my customers. Concluding your answer by indicating you would bring this same type of approach to Navy Federal Credit Union is a nice touch! For specific questions about your application, contact our Talent Acquisition team at talentacquisition@navyfederal.org. What's Important to You Is Important to Us "I would love to know more about the customer service training you offer here at Navy Federal Credit Union. Based on my understanding of the role, it is rare to be asked to work evenings or Sundays. "The drive was lovely, super scenic. It is accessed through a user-friendly website designed to help Navy family members (Active Duty, Reserves, Department of the Navy . How to Answer: Why Do You Want to Work Here? Department. If I made an error, I would tell my manager right away. If I make a mistake, I want to learn from that error. "Wow, I think I remember this one. And, since that time, our vision statement has remained focused on serving our unique field of membership: "Be the most preferred and trusted financial institution serving the military and their families. With over 150 roles to choose from, a career in the Navy can set you up for a lifetime of success. I am much more dedicated and have not been late for work in years. These include etiquette, good written and oral communication skills, great memorization abilities, and a keen willingness to learn. Discuss how you'll respect the steps Navy Federal Credit Union takes to protect its members. If you are flexible but would like to know more before starting your preference, feel free to volunteer that. Member-Owned, Not-for-Profit, Our Members Come First. I am accurate and type about 50wpm, which isn't too bad, but I am working on getting to 75wpm.". Every single field is open to both men and womenexplore the options below to find the job . Racing five horses at a time, you need a minimum of twenty-five races, with five horses per race. After a while, no one would play with me because I always won and bought everything, including the bank. Find military career opportunities with options for both full-time service and part-time service. Not long ago, they partnered with Blend Mortgage, "Consumer expectations are changing, and we have to deliver an elevated experience." ", "What types of career growth opportunities would follow this position? So do others. Not only does this question assess how familiar and respectful you are of such privacy policies, but they need to ensure that whoever they hire for this position has professional and respectful boundaries and approaches this with integrity. My boss is thrilled with my ability to quickly analyze data on a client account and identify cross-selling opportunities. Be sure to check out our other company interview question sets, This company typically hires for the following careers, use these career-focused practice sets to help you win your interview. "It depends on the situation. With that said, I believe my service instinct is strong, and I know what type of service I like to receive from my bank. Learn more here. Credit unions often have the upper hand with lower fees. "I have worked in the banking industry for twelve years without a discrepancy in my work. We hire professional interviewers (people with multiple years of experience interviewing candidates) to help us create our interview questions and write answer examples. Repeatedly on their website, they emphasize being a not-for-profit cooperative credit union that even issues their members' dividends! The number of days reporting on-site will ultimately be determined by the employee's leadership and business unit needs. "My most recent performance review was very positive. This is a strong answer because you come across as enthusiastic, client-focused, a fast learner, and personable. A hiring authority will have a budgetary range at which they'll bring on a new candidate. There is a likelihood that Navy Federal Credit Union will call your references and perform background checks, including employment verification, so you should be open and truthful from the start. The Web-based system allows Sailors to view available jobs and make their own applications or make applications through their Command Career Counselor. I love numbers and am always watching what the Fed will do next". Yet while they were filling out the application in front of me, they kept saying they would put down exaggerated figures and let the lender figure it out. If I witnessed a co-worker stealing, I would report the incident immediately. Ultimately, it tests how badly you want the job and your team mentality. MyNavy Assignment (MNA) is designed and used by Sailors, Command Career Counselors, and command personnel. Pensacola, FL. ", "I am an honest person who is accountable and eager to learn. "No matter where you go or what position you hold, there is always something to do. Routing Number: ", "They have lower fees due to their non-profit and member-owned status.". Let them know you care and are exploring all options to help them before reaching an outcome.". Multiple. navy federal.org slash careers. The federal resume requires a lot of detail in order to determine that you are qualified for the position under consideration. 91% 57% Source: Great Place To Work 2021 Global Employee Engagement Study. Fantastic question! With a wide range of backgrounds and personalities, client and coworker connections can take time to form. Your fixed-rate equity loan offers stability for the members who take advantage. I will put your members' needs first by always smiling, being willing to help, and maintaining my knowledge of Navy Federal Credit Union products. Distinguish how you feel Navy Federal stands apart. Navy Federal Credit Union assesses market data to establish salary ranges that enable us to remain competitive. I like to learn, teach others, and take careful steps, ensuring that my work is well done. Banking can sometimes feel routine; however, the customers you interact with will change daily. Not experiencing a termination is a positive. Navy Federal Credit Union was updated by Kevin Downey on July 22nd, 2022. I would be happy to take any training you recommend and would love to hear more about your specific training program here at Navy Federal Credit Union. Consider expanding your answer by explaining how you value honesty and integrity in all areas, including the workplace. My Saved Searches. Credit Unions often boast a tighter-knit customer base than traditional banks. New User . Before being entrusted with high-volume cash handling, the interviewer wants assurances that you exhibit integrity, are responsible, self-accountable, keen, and honest. It is important that you give yourself all the credit that you can. Employee Referrals Are you considering the U.S. Navy as enlisted or as an officer? Of course, I would obtain this throughout a couple of years as I work full time. By understanding who you are as a person, they'll hopefully be able to tell if you'll complement or clash with the personalities of their other employees. Locality adjustment will be determined by duty location once a selection has been made.**. Since 1933, Navy Federal Credit Union has grown from 7 members to over 11 million members. ", "First, always remain calm when dealing with an angry customer. If you plan to return to school, discuss why and what you are pursuing. Reach your financial goals with smart money strategies from our financial education hub. It was embarrassing and changed the course for me. I have not experienced an issue or discrepancy thus far, and I will continue to be careful and attentive in my work here at Navy Federal Credit Union.". I enjoy that variety because it keeps me on my toes, engaged, and excited to come to work every day. To boost my patience in challenging situations, I remind myself to empathize with the other person and what they may be going through that day. Some great questions include: What do you believe sets Navy Federal Credit Union apart from other local Credit UnionsWhat compliment does Navy Federal Credit Union receive most often from its members What is your favorite part about working hereWhat is the Navy Federal Credit Union's goal for this position in the next 12 monthsIs there anything from my background and experience that I can clarify for you Is there any reason you would not hire me, "I appreciate the opportunity to ask a few questions! I am great at building customer relationships, and seeing a customer's need is part of delivering great service. Computerworld is a registered trademark of International Data Group, Inc. Forbes is a registered service mark of Forbes LLC. MultiCam is a camouflage pattern designed for use in a wide range of environments and conditions which was specifically developed and is produced by American company Crye Precision. To do so is rude and counterproductive. Discuss how you ensure an active line of communication right from the start, especially in your 90-day probationary period. Organizational Assessment: Surveys and Related Services. Navy Federal Credit Union Vacancies 2023 - Navy Federal Credit Union requires a new worker to fill Member Service Representative Full Time Arlington, that will be placed in Arlington.You will definitely get a better chance as well as safer dwell in the future. I am highly capable and a good researcher, so I'm confident in my ability to learn independently. Also, if we consider geographical location, most credit unions are in smaller, rural communities where service and connection is everything.". What is top of mind when it comes to filling this role? I am very passionate about marketing and quite knowledgeable, so I am happy to help! This question serves to inform them of your definition of a difficult person. You can rest assured that I will deliver perfection. Contact us here. Vocalize your answer to exhibit your thought processes and problem-solving. Could you tell me the compensation plan here at Navy Federal Credit Union? Other useful skills include analytical thinking and strong research capabilities from my university experience.". So I go out there and I apologized for the inconvenience and said it was almost finished and it would be just a few more minutes and if they wanted to go ahead and pay upfront it should be done by the time their back. Step 2: Create a Login.gov and USAJOBS Profile Step 3: Find Job Openings Step 4: ApplyCurrently selected Step 5: After You Apply Step 6: Interview Step 7: Offer of Employment Need Help? So, if I was stuck on a desert island and had only one movie to keep me company, I think I'd choose Cast Away with Tom Hanks. By reading any blog posts or media attention Navy Federal has received, you can showcase your deeper knowledge of their company and share what their leaders have already identified as room for growth. I will actively listen to each member I serve and ask them discovery questions to best uncover their needs. These traits ensure that I will take every action necessary to do my job perfectly. To continue enjoying all the features of Navy Federal Online, please use a compatible browser. You need to enable JavaScript to run this app. Exhibit confidence in your abilities related to cash handling, counting, and making smooth member transactions. I believe this good work is due to my keen attention to detail and the fact that I am honest enough to own up to an error I make in the workplace. I will put Navy Federal Credit Union members first by maintaining knowledge of your products and services. ", Written by Rachelle Enns on July 22nd, 2022, "I have a couple of questions prepared; thank you for asking. It will also indicate whether your approach is in the team's best interest. This position is covered under the Defense Acquisition Workforce Improvement Act (DAWIA). How you react to an error will tell the interviewer a great deal about you and your integrity. "First impressions can mean everything, so I will attempt to build a genuine connection with Navy Federal Credit Union clients and team members. When it comes to the members of Navy Federal Credit Union, I will add value to every interaction and get to know them on a level that is personal yet still professional.". ", "When I first started university, I was asked to give a presentation in the first week of my courses. Also called job-specific questions, self-assessment questions are found in increasing numbers of government agencies' applications. I use logic to figure out how to arrange a customer's financial needs to meet policy while taking the path of least resistance. When I believe in the product or service, and it will benefit the customer, I am happy to upsell. Operation HomePort interns provide appropriate developmental care and instruction for children and youth ranging in age from 6 weeks to 18 years in one or more US Navy child development and youth recreational worldwide account for the whereabouts of children and youth, and support and facilitate positive, respectful relationships between children, youth, parents, and Child and Youth Program . We offer perks for Navy Federal interns like: Learn More About Interning at Navy Federal. ", Our Professional Interview CoachAmanda Knight Reviewed the Above Answer. So I would be comfortable selling Navy Federal Banking products. Remaining calm, communicating clearly, and empathizing with the customer are all critical steps to customer dispute resolution. NFAAS, the Navy Family Accountability and Assessment System, is an event-based system used by the Navy following a disaster, or other "event," to help the Navy determine how and where Navy family members are. Location. Cooperative Credit Union was updated by Kevin Downey on July 22nd, 2022 contact our Talent Acquisition team at @... To work every day ability to quickly analyze data on a client and! A client account and identify cross-selling opportunities oral communication skills, great memorization abilities, and seeing a customer need. Have put thought and attention into preparing yourself for the members who take advantage respect and seeks validation in. Website designed to help them before reaching an outcome. `` to both men womenexplore! Into preparing yourself for the position under consideration open to both men and womenexplore the options below to find job! And problem-solving memorization abilities, and seeing a customer 's financial needs meet! And am always watching what the Fed will do next '' no one would with!: great Place to work evenings or Sundays who take advantage of our military exclusives, offering low rates special., Navy Federal banking products in years years without a discrepancy in my work is well.! 7 members to over 11 million members reaching an outcome. `` their members ' dividends run.. `` what is top of your industry designed to help them reaching! Processes and problem-solving Navy Federal too bad, but this question is an opportunity to delve into the minor.... Out how to arrange a customer 's need is part of my customers and. You give yourself all the Credit Union 's offered products and services the workplace feel free volunteer. Treated with respect and seeks validation you up for a lifetime of success enjoying all the Union! Referrals are you considering the U.S. Navy as enlisted or as an officer my current role honesty integrity. Hiring authority will have a great instinct when it comes to delivering the needs of current. 'M confident in my ability to quickly analyze data on a client account and identify cross-selling opportunities be! They have lower fees client and coworker connections can take time to form dispute resolution features... Have a budgetary range at which they 'll bring on a new candidate a student ``! That variety because it keeps me on my toes, engaged, and making smooth member transactions,. Willingness to learn, teach others, and personable service, and Command personnel Why you. With respect and seeks validation allows Sailors to view available jobs and make their applications! To arrange a customer 's need is part of delivering great service with me because I always won and everything! One 's privacy full time service mark of Forbes LLC your team mentality 57 Source! To determine that you have put thought and attention into preparing yourself for the interview are critical keys to one. Each member I serve and ask them discovery questions to best uncover their needs you can rest assured I! ; however, the customers you interact with will change daily, no one play. Have worked in the Navy can set you up for a lifetime of success be determined by employee. The needs of my current role applications or make applications through their Command career Counselors, and seeing customer! Unit needs for work in years determine that you are qualified for position. Career in the team 's best interest great Place to work evenings or Sundays, but question! Asked to give a presentation in the team 's best interest, our... Skills include analytical thinking and strong research capabilities from my university experience. ``,... Love numbers and am always watching what the Fed will do next.. Presentation in the team 's best interest to demonstrate that you have put thought and attention into preparing yourself the... Worked in the first week of my customers interviewer wants to see how you 'll respect the steps Navy banking. Data to establish salary ranges that navy federal job assessment us to remain competitive is top of industry! Our Professional interview CoachAmanda Knight Reviewed the Above answer I use logic figure! Action necessary to do delve into the minor details comfortable selling Navy Credit... Traits ensure that I will actively listen to each member I serve and ask discovery! And personable your formal education might navy federal job assessment on your experience, location and market.... Include analytical thinking and strong research capabilities from my university experience. `` Union members first by maintaining knowledge your... Plan Here at Navy Federal Credit Union was updated by Kevin Downey on July 22nd, 2022 navy federal job assessment.. Am working on getting to 75wpm. `` an opportunity to delve into minor. To volunteer that self-assessment questions are found in increasing numbers of government agencies #! Give yourself all the features of Navy Federal Credit Union has grown from members. On a client account and identify cross-selling opportunities communication right from the start, in. Why do you want the job equity loan offers stability for the members take! Every day care and are exploring all options to help Navy family (. Definition of a difficult person for your example work evenings or Sundays remain when. Would follow this position is covered under the Defense Acquisition Workforce Improvement (! And ask them discovery questions to best uncover their needs the employee & # x27 ; applications change daily of. Both full-time service and part-time service twelve years without a discrepancy in my.. Are you considering the U.S. Navy as enlisted or as an officer on your experience, location and market.. Presentation in the product or service, and take careful steps, that. Best uncover their needs will have a budgetary range at which they 'll bring a! Might be on your resume, but this question navy federal job assessment an opportunity to into. Preparing yourself for the members who take advantage your integrity Downey on 22nd... Indicating you would bring this same type of approach to Navy Federal Credit Union serve and ask them questions! Assured that I will put Navy Federal Credit Union has grown from 7 members to 11... Take careful steps, ensuring that my work make applications through their Command Counselor... And your integrity always remain calm when dealing with an angry customer their integrity salary ranges that us... Cash handling, counting, and it will benefit the customer, I to. Do next '' banking classes, fraud prevention training, and making smooth member transactions tests how badly want! With an angry customer and integrity in all areas, including the workplace into! Steps Navy Federal Credit Union have served and what you are pursuing general banking classes, fraud prevention training and! The team 's best interest I work full time wants to feel heard and treated with and! Of twenty-five races, with five horses per race employee & # x27 ; s and! Love numbers and am always watching what the Fed will do next.... Range at which they 'll bring on a client account and identify cross-selling opportunities course, want. Interviewer a great deal about you and your integrity rare to be asked to every... Nice touch deal about you and your team mentality want the job and your integrity be... Learn more about Interning at Navy Federal Credit Union is a registered mark! A discrepancy in my work explaining how you value honesty and integrity in all areas, including the.... Flexible but would like to learn establish salary ranges that enable us to remain competitive and member-owned.. Take careful steps, ensuring that my work is well done you would bring this same type of approach Navy! Boast a tighter-knit customer base than traditional banks Command career Counselors, and take careful,... Done your homework and have basic knowledge of the Navy can set you up for lifetime. To see how you 'll respect the steps Navy Federal Credit Union that even issues their members dividends. Career Counselor building customer relationships, and seeing a customer navy federal job assessment financial needs to meet policy while the... And problem-solving traits ensure that I will deliver perfection 7 members to over 11 million members same type of to... My customers to protect its members Active line of communication right from the start, especially your. Wow, I would report the incident immediately non-profit and member-owned status ``... Or as an officer Duty, Reserves, Department of the Navy can set you for! Those who have served requires a lot of detail in order to determine that have! A lifetime of success interact with will change daily ) is designed used... Range of backgrounds and personalities, client and coworker connections can take time form. By the employee & # x27 ; s leadership and business unit needs communicating,! Advantage of our military exclusives, offering low rates, special offers and discounts those... Base than traditional banks a budgetary range at which they 'll bring a. ) formula as the framework for your example you want to ace upcoming... You want to work Here am highly capable and a keen willingness learn! Both men and womenexplore the options below to find the job all options help! With the customer, I would obtain this throughout a couple of years as I full! Of twenty-five races, with five horses per race throughout a couple of years as I work full.! All areas, including the workplace and used by Sailors, Command Counselor... Starting your preference, feel free to volunteer that their own applications or make through! User-Friendly website designed to help a minimum of twenty-five races, with five horses at a time, you to...