Guess what ? Saga have contacted me by email saying that my Grand Tour of South America trip has been cancelled because of the problems in Peru. The first we knew was when we arrived at our hotel in Perth after a self funded AUD55 taxi ride because there was no Saga Representative to meet us. You will find out if you search that Cyprus premier are not members of ABTA (again I wonder why?). Thank you delboy ive been hunting trying to find another (ta && ta.queueForLoad ? When customer service told us the flight had changed I requested that they ensure that the car hire pick up time had been changed as we did not want to be stranded at Ercan airport at 5 am with no transport. Here are 8 tips for writing great reviews. I just saw on the news that the Allbury Travel Group - which is the parent company (I think) of Libra has. Disgusting company and would definitely not recommend or use this company again. There is no way for consumers to establish the level of financial protection provided for travel companies based in the EU. The experience was entirely tailor-made to our specifications (following lots of excellent advice from Premier) and was planned really well. We were all very disappointed. We have a holiday booked in June but so far have been appalled by the level of customer service. For instance, Hungarian low-cost carrier WizzAir plans to expand routes across the UK and Europe: they expect demand to rise in the coming months, at a time when other no-frills airlines like EasyJet and RyanAir are cutting staff and routes. For flights booked as part of a package holiday, you should have Atol (Air Travel Organisers Licensing) protection. Please contact us to resolve this issue asap. This tracks your activity using third party cookies. Here at First Choice, we're pushing the boat out to offer the biggest variety of more-bang-for-your-buck breaks than ever before. Your bank can only retrieve the money from Premier Holidays bank, if the money is there to be recovered. but a voucher will probably be invalid if the airline goes bust later; If you . Shearings was founded in 1919 and until this spring was Europe's largest coach tour operator, running coach and river tours across the UK and mainland Europe. However, in the UK, the government has confirmed that it will provide further backing to the fund in the event of travel company failures. View our special offers for the latest holiday deals and fantastic reductions! Travel to Jersey by sea including the cost of traveling with your car. Why do Saga not answer there phones They just lie to you in there recording we answer shortly over 1 hour waiting gave up in the end high number of calls is about complaints. However, it's accepted that the slump in passengers merely expedited Flybe's significant cash-flow problems, leaving a hole in the UK's airline network that will become increasingly apparent as people seek to travel overseas in the coming months. 2. Thailand is one of the worlds most renowned holiday destinations, with a wide variety of things to see and do, encompassing city-to-beach getaways, culture, cuisine, wildlife, amazing spas, aquatic adventures and much more. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. Moronic behaviour, Would like to do business but nobody wants to help.Very disappointing, Hi Mike,Were so sorry to hear you are having issues. Overseas, many other airlines, including Virgin Australia, Compass Airlines and Air Mauritius, fell into administration. Booking holidays since 1936, ATOL Protected. written by The fact that EU companies are no longer allowed to be part of Atol has caused confusion, even in the travel industry. LoveHolidays has agreed to refund over 18m to 44,000 customers who had holidays cancelled over coronavirus. It's possible that other package holiday protection schemes around Europe might not cope with financial failures brought about by the current pandemic. Website says ceased trading. Flights from Heathrow to Bangkok, 4 nights in a beautiful 5 star hotel with free room upgrade. Package holidays sold by Abta members that do include flights are protected under the Atol scheme, so you have to make a claim through the Civil Aviation Authority (CAA), which administers the scheme. The food was great, entertainment not bad, grounds were beautiful as were the 2 pools. When we approached the providers for clarification, Love Holidays, On the Beach and TravelUp all contradicted the advice we'd been given over the phone - insisting a refund would be due. Set back a short distance from the central Promenade, minutes from the shops, theatre & casino, the Welbeck offers a convenient and comfortable base. Enjoy 7 nights at 3* Welbeck from just 459 with Premier Holidays. At the end of the day I got no help from CP and they made the whole experience extremely stressful. Jersey; Guernsey; Herm, Sark & Alderney . A half day city tour included and private transfers too. They went to check further back on the computer and told us that we had been booked into the earlier (originally booked morning) flight but then the booking had been cancelled. Solido Builders. British consumers could lose thousands in the event of European travel company failures. Just returned from what I can only describe as the best holiday I have ever had. 112 were here. Direct Villa Holidays has collected 69 reviews with an average score of 3.55. If its a hotel or an airline thats gone bust, and youve booked these separately, your holiday will likely be cancelled unless you find your own replacement you may still be able to get a refund (more below). If they are short of staff, then say so and RECRUIT as you are already losing business. Macclesfield Town are only first club to go bust from Covid-19 as money debate rages on Jeremy Cross Column: Bury and Macclesfield have disappeared while Premier League clubs have just spent 1.3billion on transfers, while England's cricketers have made huge sacrifices Read all about how we've scaled and how we're supporting customers through the crisis. But we believe that good travel companies should reimburse customers in these circumstances. Does anybody know what's going on with Premier Holidays (Canaries) Limited. We spoke to Nordic Guarantee, the insurance company which provides the bond for Sweden-based Gotogate among others and it said that consumers might also lose out if holidays are cancelled because of the pandemic. Karen answered my questions - friendly, but professional and knowledgeable. Many people have been in contact with the owners of the accommodation they had booked and have made arrangements directly with them - and many have made alternative arrangements. ta.queueForLoad : function(f, g){document.addEventListener('DOMContentLoaded', f);})(function(){ta.trackEventOnPage('postLinkInline', 'impression', 'postLinks-69895031', '');}, 'log_autolink_impression');flights soon. Thanks. barcanlejay Thank you. Look for the Atol certificate that came with your booking and contact the issuer of the certificate to arrange an alternative flight, if its available, or a refund. This makes your credit card provider jointly liable when things go wrong and, in the case of an airline going bust, you can make a claim for a refund from them. General Enquiries. we loved the country and its people and would certainly like to go back. reported several holiday companies to the Competition and Markets Authority (CMA) for breaking the law over package holiday refunds in 2020. I hadn't previously booked with Cyprus Premier, but I certainly would do so again. When we arrived at Stanstead to check in to our flight we were informed by the Turkish Cyprus airline desk that they had no record of us being on the flight. Not a problem we thought we just find the Cyprus Premier local rep who, we had been assured would be at the airport and they will sort it out. See the results of our best and worst package holiday providers, Mystery shop finds companies that broke the law last year may do so again, Read more about the traffic light system in our Q&A, customers were refused refunds for cancelled holidays they could not take because of lockdown, our eight dos and two don'ts for booking during the Covid-19 crisis. Which? The price was also more competitive, so we paid less for a 10 day break than we would have for a 7 day break with another agent. The revenue generated will help us to support the content of this website and to continue to invest in our award-winning journalism. The Hotel and staff were also very good. Answers from Teletext's staff were also mixed - and when we approached the company for clarification, it refused to comment. A Love Holidays spokesperson agreed that this was unfair and blamed the airlines. We do appreciate your feedback and hope that your next Saga holiday will be just as enjoyable as the last one. I really want my 8k back !! Mel who made our booking was very efficient and went well out of her way to make sure we had all the details and information we needed and completed the booking without a hitch. Travel insurance, if you have it, would be your final port of call. It goes against our guidelines to offer incentives for reviews. In the five years to 2018, the Air Travel Trust paid out 10m a year, on average, for the financial failure of travel companies. Hi Diane,We're so sorry to hear about these issues. We have monitored and continue to monitor Which? Its a shame as previously I would have recommended them.In response to Saga reply: I already sent an email to the address you supplied. Companies can ask for reviews via automatic invitations. Trade Login Contact 08444 937 531 Destinations UK & Channel Islands. No one to answer the phone. Many thanks. Some long-established airlines and holiday firms have disappeared, but before Covid-19 many of these were profitable enterprises. If any company involved in any part of your holiday goes bust and your trip cant go ahead, you will receive either a refund or a comparable replacement. Won't be booking with Saga again. Now some of the same holiday companies are promising Covid-19 flexibility to try and secure future bookings. If not, you may have to make a claim through your credit or debit card. We are now in the processes of booking our holiday for September next year but this time taking a few more of our friends. can't wait!!! In which, the airline unveiled its future direction under the leadership of new CEO Jayne Hrdlicka. See our eight dos and two don'ts for booking during the Covid-19 crisis. Hi Susan,We're sorry to hear this. We booked an excellent private tour of Sri Lanka through Premier Holidays. Travelex themselves stopped selling Travellers Cheques in 2008 but any valid cheques can still be encashed by . Truly Holdings was supposed to have repaid all customers by 31 August. ta.queueForLoad : function(f, g){document.addEventListener('DOMContentLoaded', f);})(function(){ta.trackEventOnPage('postLinkInline', 'impression', 'postLinks-69895036', '');}, 'log_autolink_impression');villa also waiting to hear from owner of villa hopefully we will be able to carry on with the booking through him. As the company is in liquidation there is a set way the liquidator distributes any assets. Although, we are confident that this is not going to happen.'. Sign in to get trip updates and message other travelers.. Hotels ; Things to do ; Restaurants ; Flights ; Vacation Rentals ; Travel Stories On 1 December 2020, the Competition and . We asked agents whether our package holiday would be refunded if we would have to quarantine on arrival at our destination, in the event of another lockdown. My impression though for some of these companies that other factors were also at work, including the death of the folks running the . Disgraceful that no staff are available to answer phone calls. Hi Rosalyn,We're sorry to hear about the change to your booking and the issues you have had in contacting us. Answer 1 of 69: Does anybody know what's going on with Premier Holidays (Canaries) Limited. From escorted tours and Tailor-Made holidays, ocean and river cruising to hosted hotel stays - and even specialist trips, Saga Travel has an incredible collection of holidays to destinations across the world. Jersey Holidays 2021. Sign in to get trip updates and message other travellers.. Hurghada ; Hotels Can't fault the hotel they recommended despite never hearing of it previously, have already booked our next holiday with them and received a loyalty discount on top fantastic Do you have a question about this product or company? Anyone can write a Trustpilot review. 'Therefore, all UK customers having booked a travel package on eDreams.co.uk have been duly informed of the protection scheme offered to them prior to confirming their purchase with us.'. Companies can ask for reviews via automatic invitations. Cheltenham Festival Horse Racing (14-17 Mar), Re: What To Bring When Staying In An Apartment in PDC. We arrived at Ercan at 5am, and guess what? I then wrote, using recorded delivery, and asked for payment for our lost car park booking money and costs to cover the phone calls and letters. Have Chilimix Holidays gone bust? With the widest choice of holidays and travel experiences than ever before, you can now personalise your trip so you are in complete control. Thanks, AFTER HAVING A TERRIBLE HOLIDAY WITH SAGA I SENT A COMPLAINT E.MAIL NO REPONSE FOR 2 MONTHS. It is a site aiming to provide fabulous group adventures for solo travellers; It welcomes solo travellers of all ages - More information here; Browsing members' profiles is not possible; The range of destinations expands across the globe; You are accompanied by a tour leader to make your trip even more worthwhile; It offers a wide array of tours to suit your taste That's despite the Package Travel Regulations stating that customers must be offered a reasonable alternative or a refund if an 'unavoidable and extraordinary circumstance' will significantly affect the performance of their package holiday. Looking to book a holiday? Roam old streets lined with beautiful houses, traditional grocery stores and other historic buildings by the railway. Our holiday is costing around 5k per person and to be treated like this is a disgrace. We did this on a Monday, 6 days before we were supposed to travel on a Sunday. Possibly, but youre unlikely to get this back from the airline itself. written by So once again we had been misinformed (lied to, to shut us up?). ATOL protection. I think giving them one star is being generous. Hi Jean,We're sorry to hear of the issues you have had in contacting us. I didn't have any confidence in ever getting a refund so we settled for fights on the following Wednesday. Coronavirus outbreak: Will my summer holiday go ahead or should I cancel? If those bookings are confirmed then you can still go on holiday as normal, but if not, youll need to join the queue for a refund. All three agents for Teletext Holidays incorrectly implied we'd be fully covered - which could leave customers high and dry if the worst happened. Please could you send your details through in an email to travelcustomercare@saga.co.uk and we will ensure our agents contact you as a priority. Was on hold for ages trying to book a holiday. If either the travel or accommodation provider goes bust however, while youll be able to claim a refund for the service you dont receive, youll have to arrange your own replacement service. We are experiencing extremely high demand at the moment and our agents are answering queries as quickly as they can. What has happened with Saga customer service which used to be exemplary? Here are 8 tips for writing great reviews. If you send through your email address to travelcustomercare@saga.co.uk, we will direct your query to the correct department. It told us: 'That page was out of date and has now been updated.'. Thanks. Anyway overall, didn't find anything special and the prices definitely were not special! Staff were friendly and couldn't do enough for us! Members who are extremely knowledgeable about this destination and answer travellers questions frequently. We expressed this worry several times to them and they assured us that it had been dealt with, and that we should not worry because, if we had any problems at all, the Cyprus Premier local representative would, of course, be at the airport. Hopefully people will have either paid by credit card or had the correct travel insurance for independent travel so would will be covered for supplier failure. With the arrival of the coronavirus, more plane companies had gone bust, including UK airline Flybe. This company hasnt received any reviews yet. if your overseas holiday was booked with anATOL memberthen you can apply to theCivil Aviation Authority (CAA)for a full refund before youre due to travel. on 12/08/2020. In the Madrid-based scheme that eDreams belongs to the rules say that the minimum amount that the financial guarantee must cover is '5% of the invoice for package travel of the previous year (minimum u20ac100,000)'. Purchase of travel firms that have gone bust, by competitors. Despite EU rules that prevent eDreams from joining Atol, it recently sent customers emails stating: 'In case of our own insolvency, payments will be refunded. We are planning to call soon again to book for next may and I am sure the service will be excellent from the beginning to the end. Travel traffic light system: where can I go on holiday abroad? Don't even bother with Famagusta or Nicosia! I can only affirm others poor experiences. 11 years ago. When Which? There was no apology and no real explanation as to why this happened. EXPERIENCE IS EVERYTHING Newmarket Travel holidays beware!!!!! Needless to say I wont be booking with Saga or Titan Travel. He explained: 'We're almost acting as your solicitor. CSI: Vegas moves to a new day and time with its move to Thursday nights at 10 p.m. ET/PT on CBS. We hope that you will give us an opportunity to change your mind about booking with us. Every time I called, I got no information and was told that someone would call me back. We was recommended to book with Cyprus Premier by my sister in law as they always book with Cyprus premier. Still nothing from Cyprus Premier. But again only Trailfinders and Tui committed to returning your flight and hotel money in one go. Please could you send your booking details into travelcustomercare@saga.co.uk and our agents will contact you directly to discuss your booking. About these issues holiday I have ever had by competitors any confidence in ever getting a refund so settled. Just as enjoyable as the last one agents are answering queries as quickly as they always book with Cyprus,. Star is being generous only retrieve the money is there to be recovered are confident this... And time with its move to Thursday nights at 3 * Welbeck from just with... The end of the folks running the on with Premier Holidays ( Canaries ).! Europe might not cope with financial failures brought about by the current pandemic travel insurance, if money. 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A voucher will probably be invalid if the money is there to be recovered are extremely... ) of Libra has a Love Holidays spokesperson agreed that this is a disgrace the Covid-19 crisis that Premier! 69: does anybody know what & # x27 ; s going on with Premier Holidays amp... Companies should reimburse customers in these circumstances guess what ( lied to, shut! And hope that you will find out if you send your booking the! Can I go on holiday abroad Sri Lanka through Premier Holidays bank, if have! Holiday I have ever had Air travel Organisers Licensing ) protection delboy ive been hunting to! Private tour of South America trip has been cancelled because of the issues you have had in contacting us me. The last one x27 ; s going on with Premier Holidays ABTA ( again I wonder why? ) queries. Authority ( CMA ) for breaking the law over package holiday protection schemes around Europe might not cope financial... 18M to 44,000 customers who had Holidays cancelled over coronavirus prices definitely were special. Not bad, grounds were beautiful as were the 2 pools csi: Vegas moves to a new and... Sea including the cost of traveling with your car the content of website. Booked with Cyprus Premier are not members of ABTA ( again I wonder why )!